Returns & Exchanges
At ECOSUSI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unused condition. Our goal is to ensure your vintage-inspired fashion finds are the perfect fit for your lifestyle.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags and protective dust bags are included to maintain product integrity.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing